Return Policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return items within 14 days of receipt, provided they are in their original condition and unused.

Conditions for Returns

To be eligible for a return, items must:

• Be in their original condition
• Not show signs of use or wear
• Include all original packaging and accessories
• Be returned within 14 days of delivery

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Ship the item back to us using a trackable shipping method

Refund Processing

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, refunds will be processed to the original payment method within 5-10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will cover return shipping costs.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items
• Items that have been used or damaged by the customer
• Items returned after the 14-day return period

Damaged or Defective Items

If you receive a damaged or defective item, please contact us. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: help@freshbackelimina.world
Phone: +1 (816) 781-5477
Address: 7103 NE 72nd St, Kansas City, MO 64119, United States